Terms And Conditions

Terms And Conditions

These terms (the "Terms") govern your use of the Web site at Help Desk Hub ("Site") and any technology support services provided either by telephone or computer (the Site and the support services are collectively referred to as the "Services") provided by Help Consumer Care SERVICES llc., its subsidiaries, affiliates and contractors (" Help Consumer Care SERVICES llc.", "We", "Our", or "Us"). By accessing, ordering or using the Services via telephone or online via the Site, you ("You" or "Your" means you or, for services designed for businesses ("Business Services"), the legal entity that you are authorized to represent and on whose behalf the Business Services are purchased) and other users of the Services (collectively, "Users") agree to these Terms and Our Privacy Policy available at www.Consumer Care services.us. If, at Your request, We agree to send Our employees or representatives to Your residence, place of business, or other location designated by You and agreed to by Us in order to provide You with technology support services, then these Terms shall govern such provision of services as well. If You do not agree to these Terms, You may not access or use the Services.

You may initiate the services via telephone, via the Site, or other means made available by Help Consumer Care SERVICES will use commercially reasonable efforts to answer Your technology question and resolve. Your technology problem for a fee as set forth in the Site or as quoted on the telephone, as applicable. Help Consumer Care SERVICES may provide certain portions of the services via remote control session, online chat or e-mail. We may set forth limits to the technology We support. Certain services may have minimum system requirements Help Consumer Care SERVICES. may include services that are available on a one-time basis, for a fee ("Individual Services"); as well as subscription services, which are an entitlement to more than one service over a period of time, for a recurring fee ("Subscription Services").

Terms of Services

The client getting the services must be 13 years or more
Only a human can take the benefits of the services provided
One account can be utilized by one person only. This single account has a fixed scope of utilization as set by number of PCs in the agreement. A customer would further require to avail support for any additional PCs in case of needs.
Consumer Care SERVICES holds the right to offer services only for problems and software listed on the website. Any software problems and services apart from them do not entitle Consumer Care SERVICES to provide services.
Consumer Care SERVICES delivers services through mediums like Phone, Chat and e-mail. The onsite module is not included as a mode for offering services.
Consumer Care SERVICES is not liable to offer support for any hardware problems related to PCs, Servers, Printers, Routers and Wireless Access Devices
Consumer Care SERVICES does not provide replacement or takes liability for any malfunctioning computer part.
We do not provide any warranty on hardware and software under the support plan.
Consumer Care SERVICES is not liable for preserving security of a PC such as username and password. Neither shall the company be held responsible for any losses or damages resulting from a failure to comply with a security obligation.
PC users are advised not to share their personal data like computer username and password with our tech professionals at any point of time. An accidentally shared password must be changed without delay.
Consumer Care SERVICES cannot be held liable for any losses or damages occurring from a data theft taking place on a user's computer.
All the customers are requested to observe the remote session started by a Consumer Care SERVICEStech expert. However, if the customer fails to do so and any data theft or loss rising from an unattended remote session or the absence of a technician would not be the responsibility of Consumer Care SERVICES. Moreover, clients are requested not to use any of our services for any illegal or unauthorized reason.
All the interactions and communications between Consumer Care SERVICES's experts and customers are should be in obedience of cyber laws of US/Canada or one's country of residence.
Consumer Care SERVICES holds no responsibility for any loss or damage rising directly or indirectly due to the rejection of authorization for any Transaction. Moreover, the organization will also not be liable if in the case of a cardholder going beyond the preset limit mutually agreed upon by the acquiring bank at any time.

PAYMENT, REFUNDS, UPGRADING AND DOWNGRADING TERMS

Customers need to have a valid credit card for availing the services of Consumer Care SERVICES online. Consumer Care SERVICES can at any time accept or reject a demand made via a credit card.
Consumer Care SERVICES' support services begin from the moment on Which the agreement is contracted and the payment is made.
For more than a monthly plan, the service is charged beforehand.
If any customer does not get satisfied with the services of Consumer Care SERVICES or does not receive a solution for a single issue about his PC within 7 days from the date of payment; the customer will be complete refund from the organization.
If our technicians fail to fix even one issue then we will provide a full refund of the amount to the customer.
However, if in case one issue is resolved, the customer will not get full refund. Consumer Care SERVICES holds the right to cut down a minimum of 25% of the total payment charged.
All our service charges are inclusive of taxes, levies, or duties imposed by taxing authorities of USA.
We do not save any credit card information of the customers without their consent.

CANCELLATION AND TERMINATION

If a customer wants to cancel the support service with Consumer Care SERVICES, he/she may request for the cancellation over via email on billing@Consumer Care servies.us or a phone on +1-888-651-6034.
On the cancellation of support services, we transfer the client data to archive or active servers to be used anytime in the future.
If a client would cancel the service before the end of the paid up month, it would lead to instant cancellation and the client would not be asked for any charge again.
Consumer Care SERVICES has all the rights to suspend or stop an account and decline any present or future use of the services. The needs of such action can be arise due to unauthorized access of a portal, servers and databases, rude behavior, data theft, inappropriate use of services, using the services for PC other than the one currently registered with the organization. The cancellation of service will lead to deactivation and deletion of an account and the client will never be able to access to any PC Support Service with the organization.
Consumer Care SERVICES holds rights to cancel the service for the use of illegal software.
Consumer Care SERVICES reserves the right to decline services to a client at any point of time.

MODIFICATIONS TO THE SERVICE AND PRICES

Consumer Care SERVICES reserves the right to change, cease, suspend or permanently stop a service without any notice at any point of time.
Our service prices of a monthly subscription plan are subject to a change on a notice period of 30 days. Changes will be either updated on our website or e-mailed to your registered account.
Credit Card Billing Consumer Care SERVICES may ask its clients to submit a valid credit card number to carry on with the billing procedures. Customers could be required to furnish a valid credit card number to facilitate the procedure of the billing. This will permit Consumer Care SERVICES to either charge or place a hold on the card in concern to payment that is not made to the company for the services and related products. Simultaneously, this will sanction the credit card issuer to shell out the amounts that are mentioned even in case there is no signed receipt. An aspect of the business understanding between Consumer Care SERVICES and the credit card issuer arrived at the time of a business deal. In addition, sanctioning Consumer Care SERVICES or any other business firm or agency who is responsible for billing the products and services or operate as billing agent to go on and charge or place holds on all the amounts mentioned unless of course all the charges levied on the card has been paid in their totality. Meanwhile, also making sure that Consumer Care SERVICES is supplied with information that is accurate and updated or offer correct information in the event the firm considers it to be wrong or invalid. Moreover, customers would also be required to acknowledge the point that never in the course of time Consumer Care SERVICES or any of its affiliated organizations would be made responsible in concern with inadequate funds or other charges on the credit card levied because of holds placed .
In case a client offers a debit card number instead of a credit card, Consumer Care SERVICES is authorized to charge all the just charges that the company thinks right. In the event the customer is enrolled or gets enrolled in an automatic payment or electronic funds transfer arrangement, an accord must be worked upon with an aim that amounts herein will be charged at Consumer Care SERVICES’s avowal to an account number so chosen for any kind of automatic payment or electronic funds transfer program. In case a payment is also made through a credit card or debit card, it will adhere to terms and conditions of the card issuer.
In case, the charges cannot be paid through a credit card, or in the event a bank draft or electronic funds transfer is invalid and is returned as a result of fund scarcity, a further charge of $15.00 will be made by Consumer Care SERVICES.

COPYRIGHT AND CONTENT OWNERSHIP

Any content posted by a customer and transmitted to Consumer Care SERVICES must strictly comply with USA cyber laws and or copyright laws of a client’s respective country.
Any information shared out with Consumer Care SERVICES would be the intellectual assets of that person or of the third-party from Which the content has been obtained. Consumer Care SERVICES does not own any rights to such consequences.
Any questions or answers posted on forums of Consumer Care SERVICES would become property of the organization
Consumer Care SERVICES can delete any content viewed as unsuitable from its website without any reasons

GENERAL CONDITIONS

The consumption of Consumer Care SERVICES’s services portfolio is built by the client at his own judgment. This service offered either via email, chat or phone.
Our services are made available only in English languages. Other languages would be considered only on the basis of mutual efforts.
Consumer Care SERVICES holds the right to use 3rd party marketers and hosting partners for offering the needed hardware, software, networking and other related technologies for managing the service Unless specified by Consumer Care SERVICES, the services should not be changed or resold to a 3rd party. Any accountability rising from such conditions would be only borne by the client. Consumer Care SERVICES holds the right to delete Content and Accounts comprising of content considered as illegal, threatening, abusive, libelous, offensive, pornographic and questionable.
Consumer Care SERVICES can terminate any account in case of any verbal, physical or written abuse of an employee We do not entertain any requests for posting, hosting or transmission of unsolicited e-mails, SMSs, or “spam” messages.
We do not entertain transmission of any kind of worms, viruses or any code of a critical manner.
At no point in time Consumer Care SERVICES justifies services provided will meet exact needs, services would be continuous, well-timed, protected or error-free, the results gained from the use of services would be precise or trustworthy, the excellence of any products, services, info or other things purchased would be within one’s prospects and finally would any errors in the service would be adjusted.
Consumer Care SERVICES does not take the liability for any direct, indirect, incidental, particular, significant or exemplary harms resulting in loss of profits, benevolence, use, data or other intangible losses, leading from:
The utilization or the malfunction in using the service
The cost of procurement of alternate goods and services cropping from any goods, data or services obtained or messages obtained or transactions entered into through or from the service illegal access to or modification concerning transmission of data statements or behavior of any third party on the service Or any other matter linked to the service. Any accountability would be restricted to the value of service contract.
The letdown of Consumer Care SERVICES to apply any of these rights or the Terms of Service will not result in waiver of such right or provisions. The Terms of Service establishing the complete agreement between Consumer Care SERVICES and its customers preside over the use of the Service, replacing any prior accords made with the organization